FAQ
Below are some common concerns of our clients if you have other questions, please contact us!
From the moment you receive your order, you have 100 days to change your mind. We would like to draw your attention to the general terms and conditions, that the products must be returned in the condition in which they were received, so if reasonably possible with the labels still attached and in the case of a watch, the small plastic that is under the pin to activate the watch have not been removed. It is not possible to exchange items.
If you wish to return your order, click on the link below and follow the instructions: https://kraek.shipping-portal.com/returns/ return costs are charged to the customer The time from sending to processing your return takes a maximum of 14 working days. We will send you a notification by email as soon as we have received and processed your return. KRAEK cannot guarantee that returns that are sent outside our returns portal will be processed correctly. If it is not possible to register the return via our portal, please contact our customer service. If you have any more questions about your return, you can contact us at any time via our contact form. Please note that we do not accept returns of personalized collections (customization), because these products are exempt from the right of withdrawal.If the customer cancels the agreement, we will credit all payments made by the customer up to that point, including any standard forwarding charges for the forwarding, without delay and in any case no later than 14 days after we have been notified of his decision on the agreement. to revoke.
The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. We also provide our own warranty on jewelry and watches. On the product page you will find the additional warranty provided by us. This extra guarantee does not affect the legal guarantee.
We offer a standard 2-year warranty on our watches and straps that are bought separately and a 1-year warranty on our jewelry since the day of purchase.
The warranty covers most common manufacturing and material defects. In most cases, damage to the timepiece, clock or glass is covered by the warranty.
The warranty is not valid in the following cases:
- The product has been damaged by inheritance or improper use (such as scratches or damage from a fall)
- Damage caused by repairs or modifications carried out by a third party without prior permission from KRAEK
-Damage or disturbances caused by water or fire (contact with water must be avoided)
- External changes caused during normal use of the product, such as discoloration of the leather straps, scratches on the case or glass, etc. Replacement of the battery, even if it has to be replaced during the warranty period
- Damage caused by repairs or modifications carried out by a third party without prior permission from KRAEK
-Damage or disturbances caused by water or fire (contact with water must be avoided)
- External changes caused during normal use of the product, such as discoloration of the leather straps, scratches on the case or glass, etc. Replacement of the battery, even if it has to be replaced during the warranty period
Our warehouse will ship your order as soon as possible after the order has been placed. Unfortunately, it is not possible to change or cancel the order.
We would like to point out that KRAEK leather straps are made of genuine leather. External factors such as perspiration, perfume, dirt and moisture can affect the appearance of the straps. We recommend that you regularly use a protective spray / care product, so that the watch strap of your favorite watch will be better protected against external influences.
- Preferably, do not keep the watch on during intensive sports
- Avoid direct contact with water
- Do not wear it while sleeping; it is recommended to let the band rest for 6-8 hours continuously.
- Preferably, do not keep the watch on during intensive sports
- Avoid direct contact with water
- Do not wear it while sleeping; it is recommended to let the band rest for 6-8 hours continuously.
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