From the moment you receive your order, you have 100 days to change your mind. We would like to draw your attention to the general terms and conditions, that the products must be returned in the condition in which they were received, so if reasonably possible with the labels still attached and in the case of a watch, the small plastic that is under the pin to activate the watch have not been removed. It is not possible to exchange items.If you wish to return your order, click on the link below and follow the instructions: https://kraek.shipping-portal.com/returns/ return costs are charged to the customer The time from sending to processing your return takes a maximum of 14 working days. We will send you a notification by email as soon as we have received and processed your return. KRAEK cannot guarantee that returns that are sent outside our returns portal will be processed correctly. If it is not possible to register the return via our portal, please contact our customer service. If you have any more questions about your return, you can contact us at any time via Whatsapp or this contact form. Please note that we do not accept returns of personalized collections (customization), because these products are exempt from the right of withdrawal.
If the customer cancels the agreement, we will credit all payments made by the customer up to that point, including any standard forwarding charges for the forwarding, without delay and in any case no later than 14 days after we have been notified of his decision on the agreement. to revoke.
- Damage caused by repairs or modifications carried out by a third party without prior permission from KRAEK
-Damage or disturbances caused by water or fire (contact with water must be avoided)
- External changes caused during normal use of the product, such as discoloration of the leather straps, scratches on the case or glass, etc. Replacement of the battery, even if it has to be replaced during the warranty period
- Preferably, do not keep the watch on during intensive sports
- Avoid direct contact with water
- Do not wear it while sleeping; it is recommended to let the band rest for 6-8 hours continuously.